Performance Engineer - IT Operations
Riyadh,
Saudi Arabia
Role Overview
We are seeking an experienced Performance Engineer to support IT Operations and Command Center activities. The primary focus of this role is to improve the quality and efficiency of incident and problem management. You will achieve this by providing deep performance analysis, technical insights, and Root Cause Analysis (RCA) using Dynatrace and advanced observability capabilities.
The successful candidate will work closely with Operations and technical teams to proactively troubleshoot performance-related incidents, identify system bottlenecks, and deliver actionable technical insights that accelerate incident resolution and enhance overall system stability.
Key Responsibilities
Provide expert Performance Engineering support for production and performance-related incidents.
Leverage Dynatrace to investigate, troubleshoot, and thoroughly analyze application and infrastructure performance issues.
Deliver clear technical insights and context to support rapid incident investigation and resolution.
Actively support the Operations team during critical incident triage calls.
Analyze application and system performance to detect bottlenecks and areas of degradation.
Perform or actively support Root Cause Analysis (RCA) for complex, performance-related incidents.
Correlate observability data and performance metrics to pinpoint the probable causes of system disruptions.
Present detailed technical findings and recommendations to the relevant engineering and support teams.
Drive the continuous improvement of existing incident and problem management processes.
Work in tight collaboration with Application, Middleware, Database, Network, and Infrastructure teams as necessary.
Actively contribute to enhancing application performance, stability, and operational resilience.
Ensure direct coordination with internal technical and business teams to provide immediate support for performance-related incidents.
Mandatory Technical Skills & Experience
Technical Lead-level experience operating as a dedicated Performance Engineer.
Extensive, hands-on experience utilizing Dynatrace and modern observability tools.
Proven track record in conducting deep performance bottleneck analysis and troubleshooting.
Strong background in production incident investigation and executing comprehensive RCA.
Demonstrated experience supporting highly sensitive, mission-critical systems.
Previous experience working within banking or similarly strict, highly regulated environments.
Exceptional incident management and technical troubleshooting skills.
Excellent communication and stakeholder coordination skills across technical and business domains.
Candidate Profile
The ideal candidate is a senior/lead-level Performance Engineer equipped with exceptional, hands-on Dynatrace expertise. You must possess the ability to independently and confidently investigate complex production performance issues. You will thrive in a mission-critical banking environment, remaining composed while supporting high-priority incident triage and driving thorough RCA activities.
Key Deliverables
Prompt and accurate performance incident analysis alongside clear technical insights.
Highly effective Dynatrace-based troubleshooting.
Elevated quality, accuracy, and depth of Root Cause Analysis (RCA) documentation.
Swift identification and reporting of performance bottlenecks and probable root causes.
Reliable technical support during high-stakes critical incident triage.
Strategic and actionable recommendations aimed at optimizing overall system performance and stability.
